Refund policy

Virtus Apparel – Return & Refund Policy

At Virtus Apparel, we take pride in the quality of our products and strive to ensure every order meets our high standards. Please read our return and refund policy carefully before making a purchase.

Refunds & Returns

We only accept returns or issue refunds for defective or damaged items. If your order arrives damaged, or if there is a manufacturing defect, we will gladly offer a replacement or a full refund.

Eligibility Requirements

To be eligible for a refund or replacement:

  • You must contact us within 7 days of receiving your order.

  • Provide photo evidence of the damage or defect.

  • The item must be unused, unwashed, and in its original packaging (if applicable).

How to Request a Refund or Replacement

  1. Email us at: Virtussapparel@gmail.com, with the subject line: "Return Request – Order #[Your Order Number]".

  2. Include the following in your email:

    • A clear description of the issue.

    • Photographs showing the defect or damage.

    • Your order number and contact information.

Our support team will review your request and respond as soon as possible!

Non-Returnable & Non-Refundable Items

  • Returns for reasons such as size issues, change of mind, or incorrect ordering are not accepted.

  • Sale items and gift cards are non-refundable.

Shipping Costs

If your return is approved, we will cover the cost of return shipping for defective or damaged items.

Note: Virtus Apparel reserves the right to deny any return or refund that does not meet the criteria outlined above.

For questions or concerns, please contact our customer service team at: Virtusapparel@gmail.com